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Top Facilites Management Trends for 2019

2019 Facility Management Trends

If you ask the average facilities manager how technology is impacting their field, you're probably going to get a favorable response. In fact, managers surveyed on the subject almost unanimously expressed the opinion that their use of technology is only going to keep growing. New trends in facilities management show that the scope of a manager's responsibility is expanding, and technological innovations are rising to meet these new challenges. Some of these trends include:

1. The internet of things

The internet of things (IoT) is a shorthand term for connected devices that are capable of collecting and sharing data. These devices have IP addresses, just like conventional computers, for connecting to the internet. More and more of these Internet-enabled devices are being developed to help streamline the way that facilities managers track and monitor their assets -- everything from tracking stock, to determining which parts of a given facility get the most use (and require the most attention). Many sectors are already seeing a big boost in efficiency from the IoT, and that trend is likely to continue into 2019.

2. The use of social media feedback

If you think a social media presence is optional for facilities management, think again. More and more companies are seeing the value of staying connected to customers through social media platforms, and facilities managers are no exception. Connecting to customers can offer invaluable feedback when it comes to seeing where you are doing well, and where your service can be improved. Plus, interacting with customers online offers countless opportunities to make an impact far beyond what your services alone can do, and helps you create the impression of integrity, approachability, and transparency.

3. Expanding the concept of retail space

The demand for inexpensive, easy-access medical services is causing more and more walk-in clinics to open in shopping centers. Retailers are seeing the benefit of offering food services in their stores when it comes to drawing in customers. More and more businesses are striving to become centers of their communities, offering their customers experiences beyond shopping. What do these things have in common? They all represent the expanding scope of facilities management. While many managers have experience in maintaining medical facilities, retail spaces, or restaurants, 2019 is going to see a lot more crossover between different sectors. This means needing to comply with additional safety and health regulations and find new ways to effectively manage the expanding needs of these blended facilities.

4. Using the blockchain

The blockchain is good for more than cryptocurrency. It is effectively a way to maintain a continuous ledger, and facilities managers are seeing the value in it when it comes to tracking supply chains, processing work orders, processing and tracking payments, tracking maintenance and management needs, and increasing transparency. Though its use is still in its infancy, expect to see more and more businesses demanding it in 2019.

5. Expanding automation

Facilities management is already a demanding field, and the increasing scope of what it requires means that it takes a superhuman effort to keep things running smoothly. According to a survey of facilities managers across sectors, programs that aid with work orders and ticketing rank as the third most valuable technology tool. Self-handling software can automatically create invoices, schedule field service appointments, direct work orders, and more, dramatically reducing the workload placed on managers and allowing them to focus on the areas that require their attention the most.

6. New approaches to sustainability

Energy efficiency is key. Not only are energy costs a significant part of a facility's budget, but responsible approaches to energy management also create a selling point for sustainability-minded customers. Batteries can help reduce the financial impact of peak demand charges and cut down a facility's carbon footprint at the same time. Chemical and refrigerated battery storage can help maintain battery effectiveness and increase longevity, further reducing energy costs. If 2019's facilities management trends could be summed up in a few words, they would be efficiency, transparency, and sustainability. New software applications can dramatically reduce the tedious, time-consuming work of processing work orders, generating invoices, and manually scheduling service calls, particularly as more retail facilities begin expanding the type of businesses they host. Social media and the blockchain can help increase transparency. Batteries and battery storage can help reduce energy demands, leading to financial and carbon savings. Expect some very exciting innovations in all of these areas as the field of facilities management continues to change and grow.

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