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Outsourcing Janitorial Services

outsourced janitorial services

It’s not unusual for companies to outsource certain facility management processes like janitorial services. According to U.S. Industry Reports, the janitorial services industry “derives the majority of its revenue from the commercial market” because corporate offices and retail shops are the most frequent consumers of outsourced cleaning services.

A greater number of companies are utilizing this outsourcing tactic to save money and improve operational efficiency, while others choose not to outsource because of the loss of control and other disadvantages the solution presents. There are many options for outsourcing a portion or all of your company’s janitorial services. 

Advantages of Outsourcing

One of the key reasons facility managers decide to outsource janitorial services is because utilizing independent cleaning contractors is cost-effective. Contractors have already invested their own resources, training and tools into building a janitorial strategy, so you won’t need to take on these costs. In an extensive paper published by the ISS Group, analysts discovered one company that had saved 18.1 percent, or $5.8 million, by outsourcing tasks.

Another reason to outsource such tasks is that janitorial contractors offer specialized expertise. Outsourced janitorial services are often more efficient, and they improve on the overall quality of building maintenance. With a specialized focus on cleaning and maintenance, contractors will be stocked with high-quality cleaning supplies, experienced in janitorial work, fully-trained and prepared with the knowledge necessary to keep your facility clean.

Additionally, offloading some of the managerial duties and labor-intensive tasks to a janitorial contractor will free up your time. As a facility manager, it’s not uncommon to have a towering work load, a tight budget and several projects to oversee simultaneously. If janitorial duties are taking away valuable time and focus from other areas that need your attention, then outsourcing is a good solution.

Disadvantages of Outsourcing

Facility managers frequently mention that the biggest disadvantage of outsourcing janitorial services is the loss of managerial control. Facility managers that decide not to outsource such duties will maintain direct supervision and control over the staff, rendered services, quality of services, chemicals used and potential compliance issues. When managers choose to outsource, they willingly enter into a contractual agreement that turns over management and control to the contractor. The contractor will ultimately determine how their services are delivered and control their own personnel, equipment and quality of service.

While the contractors main goal is to make a profit by delivering the services you need, it can be frustrating to rely on an outside company to address unsatisfactory issues. This commonly noted downside of outsourcing can be negated when the contractor and facility manager establish clear expectations, goals, rules and a solid foundation of communication.

One significant issue of outsourcing is the potential to create greater inefficiencies within your business. If you lack clear communication with your independent contractor, then issues can arise such as duplicated work efforts, poor management, lost data and an overall more complicated process. Luckily, the risks of this disadvantage can be reduced by ensuring you contract a reliable and top-quality janitorial service provider. Facility managers can also reduce risk by creating contracts that clearly establish ground for termination for outsourced groups.

Outsourcing will also increase the amount of time it takes to implement policy changes that include action from your contractor. Another potential issue that arises from outsourcing is the threat to the confidentiality and security of your business. If your business manages confidential company data or proprietary knowledge, then you will need to take preventative measures to ensure your information is protected when janitorial staff are present.

Options for Outsourcing

There are many independent janitorial contractors that exclusively manage services for facilities. You can decide what level of janitorial services you want to outsource and the type of contract you want to enter. Most companies will enlist in legal counsel to ensure their contracts protect the interests of your business. Research the various types of cleaning services available in your area and devote time to finding a quality contractor. In the beginning of your relationship with your contractor, it’s necessary to build communication, utilize key performance indicators and verify the service’s efficiency.

There are many benefits and disadvantages to outsourcing janitorial services. Generally, when safety and security are top priorities, outsourcing presents too many threats to be beneficial. If cost and efficiency are your company’s main concerns, then outsourcing is the best option. Facility managers should weigh their company’s specific needs and goals to determine whether outsourcing all or a portion of your janitorial services would benefit your company.

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