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Facility Managers and Workplace Productivity

facility Manager Workplace Productivity

The role of facility managers has undergone a shift with the rise of technological advances, artificial intelligence and data analysis programs. There has been a greater need for managers to focus on their roles as leaders and role models for their organizations by enabling a worker to become the most productive, engaged and satisfied versions of themselves. Solutions to efficiency problems can be found in such worker-oriented thought processes.

Efficient Facilities Management

Facilities Management, as defined by the British Institute of Facilities Management, describes “the processes that maintain and develop an organization’s services to support and improve the effectiveness of its primary activities.” The role of facility manager is so critical that individuals in the position are often viewed as the company’s leaders and role models. Effectively managing various employee’s morale, productivity and engagement levels is far from an exact science and requires constant vigilance, data collection, measurement, trial and error. What may work for one company’s employees could be disastrous if implemented in another.

Boosting Morale

Team morale is extremely important for a cohesive functioning unit. Psychologist Jim Harter, PhD, points out that “our careers are such a foundational part of our identities and how we think about ourselves.” Facility managers need to be aware of the significance of this. Thankfully, technological advances have allowed managers to become more creative and flexible in boosting team morale. Many companies have begun offering positions that allow individuals to work remotely from the comfort of their home part-time or full-time. Harvard Business Review explains that at-home workers are much happier, more productive and less likely to leave their position. Ctrip’s remote work opportunity study revealed that at-home advisors outperformed their peers in an office setting by almost a full workday a week and took around 13 percent more calls than their office-staff peers. Increasing the availability of such opportunities, providing extra benefits and splurging on company barbeques are all ways that managers can boost the team’s morale.

Increasing Engagement

This type of approach focuses on the connection that workers have to their employer, company and overall job. Matthew Loughran of B2C argues that disengaged workers make up around 70 percent of the entire workforce. Increasing involvement levels starts with an efficient amount of communication between workers and managers. Regular face-to-face meetings, questionnaires, suggestion boxes and recognition programs can help keep managers aware of pressing employee issues. Consistent communication will increase a person’s emotional attachment to their workplace benefiting both the worker and the company overall. Allowing workers to have flexible working schedules and greater input leads to increased individual accountability.

Employee Productivity

Facility managers play a critical role in enabling their team’s production rates. Incredibly, Johnson Controls’ research on worker output discovered that employees only spend about half of their working day focused on work, and almost half of all focused work time is unproductive. Solutions to such efficiency issues range from as simple to adjusting the room temperature to as complicated as handling conflicting personality types in workers. Cornell University studied the effects of room temperature in an office setting and found that raising the temperature five degrees resulted in 44 percent less typing errors. Noise pollution is one of the biggest poisons to a productive office and can be corrected with solutions like a new office layout or printer sound shields. Researchers have also found solutions in creating break rooms, organizing the office, decorating with plants and investing in creating a physically comfortable environment.

The importance of facilities management should not be underestimated. The profession alone represents over 5 percent of global GDP. Incompetent management will lead to lowered cost-efficiency, lowered health and safety standards, decreased lifespan of assets and overall disorganization. Efficient facility managers can provide immeasurable benefits to key areas like worker morale, engagement and production rates by identifying problems and workable solutions.

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